Privacy Policy
Last updated: 10 October 2025
Your privacy matters to us.
At Snuuddle, we are committed to protecting your personal information and being transparent about how we use it. This Privacy Policy explains how we collect, use, and safeguard your data in compliance with the Personal Data Protection Act (PDPA) of Singapore and relevant international standards.
1. Information We Collect
We collect personal data to provide you with a smooth and personalized shopping experience.
(a) Personal Information
- Name, email address, phone number
- Billing and shipping addresses
- Payment details and transaction history
(b) Usage Data
- Browser type, device information, and pages visited
- Referrer URLs and session duration
(c) Cookies & Tracking
We use cookies and similar technologies to:
- Enhance your browsing experience
- Remember your preferences
- Analyse traffic and site performance
You can disable cookies through your browser settings. However, some website features may not function properly without them.
2. How We Use Your Information
Your information helps us to:- Process and deliver your orders
- Communicate order updates and support queries
- Improve our website, products, and user experience
- Send marketing updates (only if you have opted in)
3. Legal Basis for Processing (GDPR-Compliant)
We process your personal data based on:
- The necessity to fulfil a contract (order or delivery)
- Your consent (for marketing or newsletter subscriptions)
- Compliance with legal obligations
4. Data Security
We use SSL encryption, secure payment gateways, and restricted data access to protect your information. While no system is completely risk-free, we continually improve our safeguards to maintain your trust.
5. Data Retention
We retain your personal data only for as long as necessary to:
- Complete transactions
- Provide customer support
- Comply with accounting or legal obligations
After this period, your data is securely deleted or anonymised.
6. Cross-Border Data Transfers
Your information may be stored or processed by third-party providers (e.g., payment gateways, analytics tools) located outside your home country. Where applicable, we ensure that these providers uphold equivalent data protection standards through contractual or technical safeguards.
7. Third-Party Services
We work with trusted partners to process payments, ship orders, and manage analytics. These partners receive only the minimum information necessary to perform their duties.
8. Marketing & Opt-Out
You may receive promotional updates from Snuuddle only if you have opted in. You can withdraw consent or unsubscribe at any time by clicking the “Unsubscribe” link in our emails or contacting us directly.
9. Access, Correction, and Withdrawal
You have the right to:
- Access or correct your personal data
- Withdraw consent to the use of your data
To make a request, please contact us at info@snuuddle.com .
10. Your Rights Under PDPA
Under the Personal Data Protection Act (PDPA), you have the right to:
- Know what personal data we hold about you
- Request correction or deletion of your data
- Withdraw consent for non-essential use
We will respond to all verified requests within a reasonable time frame.
11. Updates to This Policy
We may update this Privacy Policy periodically. The latest version will always be posted on this page with the updated effective date.
12. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us at info@snuuddle.com .
